Pricing
Flat pricing. Boring on purpose.
Prices are validation anchors — final pricing after 10 design-partner conversations.
| Feature | Starter | Support | Managed |
|---|---|---|---|
| For | Sites without support ops | SMBs with a helpdesk | Our MSP clients |
| Price | $99/mo | $299/mo | Bundled |
| KB-grounded Q&A + citations | ✔ | ✔ | ✔ |
| Lead capture + OTP verification | ✔ | ✔ | ✔ |
| Ticket creation + severity intake | — | ✔ | ✔ |
| Email updates + SLA text | — | ✔ | ✔ |
| Photo / document / voice intake | ✔ | ✔ | ✔ |
| Cost-of-service estimator | — | ✔ | ✔ |
| KB curation + monthly tuning report | — | — | ✔ |
| Monthly transcript reviews | — | — | ✔ |
| Install | Snippet, self-serve | Concierge in a Day | We run everything |
- — Annual billing: 2 months free. Design partners: first 90 days free.
- — The Grounded Guarantee applies to all paid tiers.
- — Add-ons: white-label (MSP partners), extra vertical KB packs, phone-line voice in local area codes.
The Grounded Guarantee. If our concierge ever gives an answer that can't be traced to a citation in your knowledge base, your next month is free. We put money on our guardrails. Terms →
Raw chat versus a governed concierge.
| Capability | BizNet Assist | Intercom Fin / Zendesk AI | DIY ChatGPT wrapper | Rule-based bots | Hire more staff |
|---|---|---|---|---|---|
| Answers grounded in your KB with visible citations | ✔ Answer Receipt | Partial | ✘ | ✘ | ✔ |
| Files real tickets via confirm-first summary | ✔ | Partial | ✘ | ✘ | ✔ |
| SLA-aware severity intake + escalation paging | ✔ | ✘ | ✘ | ✘ | ✔ |
| Domain templates (MSP / higher-ed / SMB) | ✔ | ✘ generic | ✘ | Partial | ✔ |
| Multimodal intake (photos, docs) + voice | ✔ | Partial | Partial | ✘ | ✔ |
| Honest cost ranges with human-confirm gate | ✔ | ✘ | ✘ risky | ✘ | ✔ |
| Human MSP operating it, monthly tuning | ✔ | ✘ | ✘ | ✘ | — |
| Pricing model | Flat monthly | Per-resolution | Cheap until it isn't | Cheap | $50K+/yr per hire |
Those give you raw chat. We give you grounding, ticketing, SLA discipline, and a human MSP behind it — the difference between a parrot and a receptionist.