Services
Services
The concierge is software. Getting it right is a service. These are managed in our CMS, in the order we recommend them.
10
Concierge in a Day
KB template plus one snippet. Most sites are live within 24 hours.
- — Starter KB for your vertical
- — Snippet install + brand tuning
- — Guardrail configuration review
- — Go-live checklist
We load the vertical starter KB, connect your published FAQs and service catalog, configure the confirm gates, and hand you a snippet. Your concierge is answering — with receipts — the next day.
20
KB Curation & Monthly Tuning
Your knowledge base has a half-life. We measure it and fix it monthly.
- — Freshness and conflict scan
- — Ask-Metrics gap report
- — Monthly tuning report
- — Refusal-rate review
Every month we cluster what visitors actually asked, flag stale or conflicting articles, and ship fixes. You get a tuning report with intake accuracy, refusal rate and what changed.
30
Transcript Reviews
A human MSP reads the transcripts so you don't have to.
- — Monthly sampled review
- — Findings and fixes log
- — Escalation-rule tuning
- — Exportable audit evidence
Managed-tier clients get monthly transcript reviews: sampled conversations checked against the summarize-confirm gate, with findings, fixes, and audit evidence you can hand to compliance.
40
AI-Readiness Assessment
Six dimensions, a plain-English report, no sales call unless you ask.
- — KB coverage
- — SLA documentation
- — Ticket taxonomy
- — FAQ freshness
- — Escalation paths
- — Privacy posture
Twelve questions across six dimensions produce a score, per-dimension bars, the top three fixes, and what a governed concierge would change on day one.
50
White-Label Partner Program
MSPs run the concierge under their own brand for their clients.
- — Your brand, our guardrails
- — Partner KB templates
- — Per-client tenancy
- — Partner pricing
Run BizNet Assist under your brand for your clients. Each install carries your name, our guardrails, and the same audit trail — and each install markets the next.
60
Vertical KB Packs
Pre-written starter knowledge for MSP, higher-ed and service-SMB workflows.
- — MSP: SLA, onboarding, remote support
- — Higher-ed: portal, SIS, ERP how-tos
- — SMB: services, booking, FAQs
Domain-fluent on day one: severity language, SLA math, ERP and portal how-tos, and seasonal surge content — written by people who run these desks.